Questions Before Ordering?
1. What do I receive with the $199 Starter Package?
You receive one professionally produced short-form jewellery video for one product, prepared for Instagram, Facebook and other digital platforms. The video includes professional editing, branding and social-media-ready delivery.
2. Do I need to ship my jewellery to you?
No. You can send us clear photographs or video clips of your jewellery digitally. There is no need to ship valuable products.
3. What materials should I provide?
Please provide:
- Clear product photographs or video clips
- Company name and logo
- Website or social-media address
- Preferred colours or branding guidelines
- Product or collection name
- Promotional message or offer
- Call to action you want included
4. Can you work with mobile-phone photographs?
Yes, provided the photographs are clear, well-lit and show the jewellery properly. For the best results, please use high-resolution images with a clean background and multiple product angles.
5. How does the ordering process work?
- Select your package and pay securely through PayPal.
- Send us your product images, logo and branding details.
- We create your jewellery advertisement.
- You review the preview and request the included revision.
- We deliver the approved final video digitally.
No telephone call or meeting is required to place an order.
6. How do I send my files after payment?
After payment, you will receive instructions for submitting your jewellery photographs, logo and campaign information through email or a secure upload method.
7. How quickly will I receive my video?
The estimated production period for one video is generally 3–5 business days after we receive all the required materials. Larger packages may require additional production time. Your expected delivery date will be confirmed when production begins.
8. Is a revision included?
Yes. The number and scope of revisions depend on the selected package. Revisions cover reasonable changes to text, logo placement, colours and editing. A completely new concept or replacement of the approved product may require an additional fee.
9. Will the video include my company’s branding?
Yes. We can incorporate your logo, company name, brand colours, website, promotional message and call to action so that the video appropriately represents your business.
10. What video formats will I receive?
Videos are delivered in social-media-ready digital formats. Vertical 9:16 is recommended for Instagram Reels, Facebook Reels and Stories. Other sizes may be provided when included in the selected package or requested before production.
11. Do you use AI to create the videos?
Depending on the approved concept, our production process may combine professional editing, motion graphics, visual effects and AI-assisted creative tools. Every video is customised using your product materials and brand information.
12. Can I use the finished video for paid advertising?
Yes. After final approval and delivery, you may use the finished video to promote your business through Instagram, Facebook, your website and other agreed digital channels.
13. Will you run the advertisements for us?
Video production and advertising management are separate services unless your selected package specifically includes advertising management. Please email us if you also require Meta advertising support.
14. Do you guarantee sales from the video?
No responsible creative agency can guarantee a specific number of sales. Results depend on your products, pricing, audience, advertising budget, website, offer and campaign execution. Our responsibility is to provide a premium video creative designed to improve your product presentation and advertising appeal.
15. Is PayPal payment secure?
Payments are processed through PayPal’s secure payment system. Sai Supraja Media Works does not directly collect or store your PayPal password or complete card information.
16. Are there any additional charges?
The displayed price covers the deliverables listed in your selected package. Additional products, major concept changes, extra revisions, urgent delivery, source files or formats outside the package will be quoted separately before additional work begins.
17. What is your refund policy?
Because this is a customised digital service, production time and creative resources are reserved after receiving your order. Refund eligibility therefore depends on the production stage and our published Refund Policy. Please review the Refund Policy before ordering.
18. Will my unreleased jewellery collection remain confidential?
Yes. Client product materials are used to complete the ordered work and are handled professionally. If your collection is confidential or unreleased, please notify us in writing before sending the materials.
19. Where is your company located?
Sai Supraja Media Works is a media-production company based in Hyderabad, India, serving businesses in the United States and other international markets. Communication, production previews and final videos are delivered digitally.
20. Do you offer customer support for US buyers?
Yes. Yes. US customers can contact us by telephone at +1 917 590 1028 or by email at support@saisuprajamediaworks.com.
21. Do you have a live support team to answer questions immediately?
We do not currently operate a live-query support team. However, please email your question to support@saisuprajamediaworks.com, and our team will respond within 24 hours. We appreciate your patience and will make every effort to provide a clear and helpful response.
22. Do you have a telephone number for immediate enquiries?
Yes. US customers can contact our sales team at +1 917 590 1028 for questions before ordering. You may also email support@saisuprajamediaworks.com, and we will respond as promptly as possible.
23. Can I ask a question without using WhatsApp?
Yes. Please email us at support@saisuprajamediaworks.com or use our website contact form. Include your business name, website or Instagram address, selected package and question so that we can provide the most relevant answer.
24. What happens after I click “Order Now”?
You will be directed to PayPal to complete your payment securely. After successful payment, you will receive the next steps for submitting your product images, logo and creative requirements.
Still Have a Question?
Please email support@saisuprajamediaworks.com with:
- Your name and business name
- Your website or social-media address
- The package you are considering
- Your question or required clarification
Our team will review your enquiry and respond within 24 hours.